2.1 Cancellation by Client (Before Project Commencement)

A project is considered “commenced” once any of the following occurs:

• Advance payment is received and onboarding has begun

• Strategy, research, or design work has started

• Access to tools, resources, or team allocation has been initiated

If cancellation is requested before commencement, a partial refund may be issued after deducting:

• Payment gateway charges

• Administrative and consultation fees

2.2 Cancellation by Client (After Project Commencement)

If the project has commenced:

• All advance payments are non-refundable

• The client is liable to pay for all work completed up to the cancellation date

Any partially completed deliverables may be shared at our discretion upon settlement of dues.

2.3 Project Abandonment / Inactivity

If the client fails to respond or provide required inputs for 14 consecutive days:

• The project will be considered inactive

• After 30 days of inactivity, the project may be deemed abandoned

In such cases:

• No refunds will be issued

• Re-initiation may require additional fees and timeline adjustments

2.4 Cancellation of Subscription / Retainer Services

For ongoing services:

• A minimum of 7 days’ written notice is required before the next billing cycle

• No partial refunds will be issued for the current billing period

• Services will continue until the end of the paid cycle

2.5 Cancellation by Dellustria

Dellustria reserves the right to cancel or terminate services if:

• The client breaches agreed terms

• There is abusive, unethical, or unlawful conduct

• Required cooperation or information is not provided

In such cases:

• Refunds will not be issued for work already completed

• Any outstanding dues must be settled immediately